Are you a customer support specialist looking to expand your technical skills? Maybe you’re an editorial assistant keen to improve scholarly communications?
This role is focused on Similarity Check, one of our key services which helps our members promote editorial integrity. It’s a very diverse role and is a great opportunity to get wide-ranging experience within Crossref and scholarly communications. You’ll be working closely with three other technical support staff, our membership coordinator, our billing team, and the product manager for this service - plus publishers across the globe. You’ll be helping members understand their technical obligations for participating in Similarity Check, navigate the application process, and learn how to use the service. You’ll make sure that our support materials meet the needs of the members, and be the “voice of the user” in conversations with the developers and partners who run the service.
This is an important new role in the Member Experience team, part of Crossref’s Outreach team, a fourteen-strong team split between offices in Boston and Oxford, plus dispersed team members across the US and Europe. We’re at the forefront of Crossref’s growth, building relationships with new communities in new markets in new ways. We’re embarking on a new onboarding program for the thousands of publishers that join as members every year and currently rolling out an educational program for existing members and users. And we’re aiming for a more open approach to having conversations with people all around the world, in multiple languages.
We’re looking for a smart, savvy person who can wear many hats, has a truly global outlook, a collaborative style, and an inner drive to make things better. You’ll be a quick learner of new technologies, and ideally have an understanding of editorial processes. You’ll have a unique blend of analytical troubleshooting skills, customer service skills, and a passion to help others. You’ll be able to build relationships with our members and serve their very diverse needs - from hand holding those with basic queries to really digging into some knotty technical queries. You are:
Crossref makes research outputs easy to find, cite, link, and assess. We’re a not-for-profit membership organization that exists to make scholarly communications better. We rally the community; tag and share metadata; run an open infrastructure; play with technology; and make tools and services—all to help put scholarly content in context. It’s as simple—and as complicated—as that.
Since January 2000 we have grown from strength to strength and now have over 11,000 members across 118 countries, and thousands of tools and services relying on our metadata.