Documentation

Help using our payment portal

The most convenient way to view and pay your invoices is by using our payment portal.

Get started with the payment portal

Step one: Get credentials for the payment portal

The billing contact on each member account is automatically set up with access to our payment portal. They are sent an email with a link to set their password when their organization joins. Once this password is set, the billing contact will login to the portal using their email address as their username.

(Please note - this email address and password for the payment portal is separate and different from the credentials you’ll use to access our other systems to register your content).

You can request that others at your organization have access to the payment portal too by contacting our billing team. This request will need to come from one of the key contacts that we hold for the account. These other contacts will then be sent their own email to set their password, and once this is set, they will also access the portal using their own email address and the password - everyone at your organization will have their own separate set of credentials for the payment portal.

Step two: View your invoices

On the menu on the left hand side of the portal you’ll see the following:

  • Open invoices - these are your unpaid invoices
  • Paid invoices - these are the invoices that you’ve paid in the past

Step three: Pay your invoices

You can use the portal to pay using your credit card or most major debit cards. If you are located in the US, you can also set up an ACH in the portal.

Frequently asked questions

+- How do I request credentials for the portal?

The billing contact on each member account is automatically set up with access to our payment portal when the organization joins Crossref.

You can request that others at your organization have access to the payment portal too by contacting our billing team. This request will need to come from one of the key contacts that we hold for the account. The other people will then be sent their own email to set their own password.

+- How do I reset my password?

If you’ve forgotten your password or you need to reset it in future, you can do this by clicking on the “forgot password” link on the portal homepage. This will send an email to you with a link to reset your password.

+- I've received a link to reset my password, but it only lasts for 4 hours and it's expired

Don’t worry - you can just request another link by clicking on the “forgot password” link on the portal homepage. This will send another email to you with a link to reset your password.

+- I thought I used account ID for my username, not my email address?

In our old payment portal, everyone at a member organization shared one set of credentials, and the username was the account ID.

However, in our new payment portal, each person at each member organization will access the portal using different credentials based on their personal email address. This will keep things secure, and if you forget your password, you can request that a reset link is sent to your inbox using the portal - you don’t have to ask our billing team to send one to you. This should make things much faster for you.

+- Can I update our organization billing address in the portal?

No. In the portal, you can only change details related to your payment card. If you want to update the billing address that appears on your invoice, you’ll need to contact us.

Page owner: Amanda Bartell   |   Last updated 2021-September-20