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Update on the outage of October 6, 2021

Geoffrey Bilder

Geoffrey Bilder – 2021 October 27

In Data CenterPost Mortem

Update on the outage of October 6th. In my blog post on October 6th, I promised an update on what caused the outage and what we are doing to avoid it happening again. This is that update. Crossref hosts its services in a hybrid environment. Our original services are all hosted in a data center in Massachusetts, but we host new services with a cloud provider. We also have a few R&D systems hosted with Hetzner.

Outage of October 6, 2021

Geoffrey Bilder

Geoffrey Bilder – 2021 October 06

In Data CenterPost Mortem

On October 6 at ~14:00 UTC, our data centre outside of Boston, MA went down. This affected most of our network services- even ones not hosted in the data centre. The problem was that both of our primary and backup network connections went down at the same time. We’re not sure why yet. We are consulting with our network provider. It took us 2 hours to get our systems back online.
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